Pathway: Marketing, Sales & Customer Service
Job: Customer Services Representative

Job Description

Customer service representatives interact with customers in response to inquiries and complaints about products and services. They typically perform clerical duties such as operating telephone and computer systems.

• High School Diploma
  
• Some college education may be preferred
  

Helpful High School Courses

Business, Mathematics, English, Computer Applications

Working Conditions

• Typically work in areas that are clean and well lit
  
• Usually work a standard 40-hour week, but may work nights, weekends and holidays
  
• Work may be repetitious and stressful
  
• Work may involve periods of standing
  
• Work may involve eye strain with the use of computers

Salary Range

• 2003, Delaware average annual salary, $30,530
• 2003, Delaware average hourly wages, $14.68

Career Ladder Information

• Orientation and training usually takes place on the job
  
• Prior computer and word processing experience is helpful
  
• Clerks who acquire additional skills, experience and training improve their advancement opportunities
  

Personal Qualities and Interests

      You:

• Have a pleasant personality
  
• Maintain a professional appearance
  
• Have good interpersonal skills
  
• Have good spelling and computer literacy skills
  
• Can speak clearly and are fluent in the English language

Did you know?

• Customer service representative positions are expected to grow faster than the average for all occupations, since these jobs continue to take over the duties of a variety of other workers.

Additional Information

• Occupational Outlook Handbook: http://www.bls.gov/oco