Pathway: Business & Office Management
Job: Receptionist

Job Description

Receptionists have many tasks in common, but some duties vary according to the establishment. They may answer telephones, greet visitors, respond to inquiries, monitor access of visitors, word process, file and perform bookkeeping duties.

High School Diploma

Helpful High School Courses

English, Mathematics, Word Processing, Computer Applications

Working Conditions

• Most work in clean, well lit areas
  
• Usually work a standard 40-hour week, but some may work evenings, nights, weekends or holidays
  
• Work may be repetitious or stressful
  

Salary Range

• 2003, Delaware average annual salary, $22,840
• 2003, Delaware average hourly wages, $10.98
  

Career Ladder Information

• Receptionists who obtain additional skills, experience, and training (word processing, clerical skills) improve their advancement opportunities
  
• Receptionist positions are available in service industries (physician offices, law firms, temporary help agencies and consulting firms) as well as in manufacturing, wholesale and retail trade, government, and real estate industries
  

Personal Qualities and Interests

      You:

• Have good spelling and computer skills
  
• Are courteous, pleasant and helpful
  
• Have a professional appearance
  
• Have good interpersonal skills
  
• Can speak clearly and are fluent in the English language
  

Did you know?

• Receptionists perform a function that may have a lasting impact on an organization’s success – making a good first impression
  
• Receptionists contribute to an organization’s security by helping to monitor the access of visitors
  

Additional Information

• Occupational Outlook Handbook: http://www.bls.gov/oco

  
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