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Pathway: Tech Support
Job: Computer Support Specialist
Job Description
Computer Support Specialists or technical support representatives provide advice and assistance to computer users. They help users deal with computer hardware, software and systems concerns. They frequently work for a help desk or support systems firm.
Necessary Education
Associate and/or Bachelor’s Degree
Helpful High School Courses
Sciences, Mathematics, English, Behavior Sciences, Computer Applications, Computer Programming
Working Conditions
- Works in offices
- Usually works a 40-hour week
- Work may be required on weekends and nights to provide customer support
- Work may cause eyestrain, back, wrist and hand problems
Salary Range
- 2003, Delaware average annual salary,
$51,800
- 2003, Delaware average hourly wage,
$24.90
Career Ladder Information
- May advance to a manager position or self-employment by developing expertise
in a specific area
Personal Qualities and Interests
You:
- Have a broad range of knowledge and experience with computer systems and technology
- Have excellent communication skills
- Are willing to act as a teacher
- Are patient and tactful
- Are a problem solver and logical thinker
Did you know?
- Delaware’s fastest-growing occupation is computer support specialist.
Additional Information
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